To be held on Wednesday 24 July 2002.

Course Description
This course introduces the subject of intelligent transportation systems (ITS) management and operations to transport professionals. The course provides guidelines on best practices that can be used to assess management and operations needs and practices. Participants are helped to understand the terminology, applications and issues in ITS management and operations so they can effectively manage their own ITS operations and also contract provision, including risk management of potential issues.

Course Outcomes
At the end of the course, participants will:
    Understand the key roles in managing and operating intelligent transportation systems (ITS)
    Understand performance requirements needed to manage and operate systems
    Discuss the issues surrounding management of software design and implementation
    Understand the problems with ITS procurement and critical success factors
    Discuss the importance of developing and maintaining operational plans, manuals and documentation
    Be aware of technical and institutional challenges in successful ITS deployment
    List steps needed to implement strong management and operations plans
    Know where to turn for more information.

Course Leader
Professor Phil Charles, Centre for Transport Strategy The University of Queensland - Brisbane

Course Outline
Session 1. Introduction
Objectives of course; define management and operations

Session 2. System Management Practices
Impacts of ITS management & operations; key objectives; resource sharing, joint operations, integration and coordination.

Session 3. Planning and Design
Planning, design and funding, mainstreaming planning; strategic ITS plans; innovative funding sources; options for design.

Session 4. Computer Systems
Software systems practices; documentation standards; acceptance testing; security; long term technology strategy; disaster recovery; in-house or contracted services.

Session 5. Procurement and Installation
Procurement considerations; options; types of contracts; approaches; shared resources; issues and challenges; installation planning; acceptance testing; phasing installation; documentation.

Session 6. Staffing and Training
Staffing requirements and needs; experience levels; succession planning; typical staffing positions; classifications; contract staffing; training strategy and program.

Session 7. Operational Issues
Implementation and operations plans, manuals and documentation; policies and procedures; incident management; response planning

Session 8. Course Summary & Review

Short Course Registration AUD$659